COVID19 & SHIPPING UPDATES
02/01/2021 - We are still open and running as normal 🥳 there will be delays within the postal system due to COVID19 so please be patient with parcels arriving and wait at least 10 days before getting in contact. In most cases 2nd Class will turn up within 3/4 days of being dispatched however this isn't guaranteed, once your parcel leaves Treat Boxx it is completely out of my hands.
Processing times are 2-3 working days currently. Delivery time is then on top.
Thank you as always for supporting my little business and I hope you enjoy your treats 🍬
23/11/20 - Shipping Update due to COVID19, Black Friday and Christmas delays across the UK Royal Mail System all parcels will now have to be sent using the Tracked options as these are currently prioritised and arriving on time.
If you have ordered using Royal Mail 2nd Class within the past 10 days your parcels should have either already arrived (I can check the status of arrival) or are on their way to you (I cannot check their location within the system). Some areas have delays of up to 10-14 days so please take this into consideration.
Please also note from order placed to dispatch can take up to 3 working days due to a large increase in orders, delivery time is then additional.
06/11/20 - Treat Boxx is still running as normal throughout the National Lockdown, please be reassured that we have a 5* Hygiene Rating and are Covid19 secure.
Dispatch times are still 1-3 working days (weekends are not classed as a working day). We highly advise selecting the Tracked options for shipping as these parcels are being prioritised by Royal Mail. This also means if there are delays in your area then we can check where your parcel is.
If you order using Standard Delivery, please expect to wait between 7-10 days from dispatch, in most cases it will arrive within 2-3 but this is not a guarantee. We cannot contact Royal Mail or make a claim until 14 days after posting. We also cannot track the journey of your parcel at any stage (we are only notified when it has been delivered).
Treat Boxx is run by myself Sam (Hello!) and I'd just like to say thank you for all your continued support, this is still a very new, small business started up in Lockdown 1.0 after losing all my 2020 Bridal Makeup & Beauty work, so your Sweet purchases really do make all the difference 🤗 Please stay safe & enjoy your treats 🍬
14/10/20 - Dispatch times are currently between 1-3 days, as we head towards Christmas this may increase to 3-5 days as Treat Boxx is run all by myself (Sam ☺️)
As cases are rising all over the UK we highly recommend selecting the 2nd Class/1st Class Tracked options for delivery. Royal Mail will be prioritising all Tracked packages and it means if there are delays in your area we can check exactly where it is.
If you order using Standard Delivery, please expect to wait between 7-10 days from dispatch in areas with high levels. We cannot contact Royal Mail or make a claim until 14 days after posting. We also cannot track the journey of your parcel at any stage (we are only notified when it has been delivered).
Thank you for your continued support and please don't hesitate to contact me with any enquires! I aim to respond within 24hrs.